Billing, cancellation & refunds

Prices and automatic renewal

Pro costs ₩8,900 monthly or ₩58,800 annually in Korea; ¥1,090 monthly or ¥7,080 annually in Japan; and US$7.99 monthly or US$59.88 annually in other supported regions. Prices include tax and annual plans are billed in one payment. Monthly equivalents are not monthly charges. Confirm currency and availability for your checkout country before paying. Payple processes Korean payments; Polar is the merchant of record for Japan and other supported regions. Subscriptions renew at the same interval until canceled. Your card issuer may charge currency conversion or foreign transaction fees separately.

Included usage

Both monthly and annual subscriptions include 10 hours of connected real-time dictation per monthly usage window. Annual billing does not grant a full year's usage at once. Free accounts receive 10 minutes each week, resetting Monday at 00:00 Korea/Japan time. Unused time does not carry over. Paid access activates after payment verification. A supported app and an internet connection are required.

Stopping your next renewal

Cancel renewal from your account's billing page or the Polar customer portal and check that cancellation is confirmed. You retain access until the end of the paid period. Cancellation is not a refund request. A full refund ends the paid access granted by that payment.

Full refund within 24 hours of your first payment

Request a refund within 24 hours of completing your first paid mora purchase to receive a full refund of that payment. This applies equally to monthly and annual plans, with no usage condition during this period. Eligibility is based on when you send the request, not when we reply or complete processing.

Later requests and renewal payments

We do not offer change-of-mind refunds for requests made more than 24 hours after the first payment or for renewal payments, including prorated refunds of unused annual periods. Duplicate charges, incorrect amounts, failure to provide the service or service outages will be investigated and addressed with appropriate refunds or other remedies.

Requesting a refund

Email support@kitschlabs.com with your account email and order reference. Do not send full card numbers, security codes or passwords. Refunds are processed through the original provider, Payple or Polar, to the original payment method; statement timing depends on the payment provider and card issuer. We also check that future renewal is canceled as appropriate.

Your consumer rights

The 24-hour period describes mora's voluntary refund offer. It does not restrict mandatory withdrawal, refund or defect-remedy rights under applicable law, cardholder dispute rights, or Polar's buyer terms and refund decisions.

Service provider

Kitsch Labs Co., Ltd. (주식회사 키치랩스) · Representative: 백지오 · Business registration: 209-88-03621

Registered address in the Republic of Korea: 경기도 성남시 분당구 불곡남로21번길 6-1, 401호